Privacy Policy

Last updated: 13/04/2026

1. Who we are

This website is operated by Row-A Ltd, a UK-based creative communications and branding agency.

  • Company name: Row-A Ltd

  • Registered in England (Company No. 09378498)

  • Email: hello@row-a.co.uk

  • Phone: +44 (0)161 464 3373

We are the “data controller” for the purposes of UK data protection law.

2. What personal data we collect

We may collect and process the following data:

  • Contact details (e.g. name, email address, phone number)

  • Enquiry information submitted via contact forms or email

  • Usage data (e.g. pages visited, time on site, browser type)

  • Technical data (e.g. IP address, device type)

3. How we collect your data

We collect data when you:

  • Fill in a contact form

  • Email or call us

  • Browse our website (via cookies and analytics tools)

4. How we use your data

We use your information to:

  • Respond to enquiries

  • Provide services or information you request

  • Improve our website and user experience

  • Monitor website performance and security

We do not sell your data to third parties.

5. Legal basis for processing

We process your data under the following lawful bases:

  • Legitimate interests – to run and improve our business

  • Consent – where you have opted in (e.g. cookies)

  • Contract – where processing is necessary to provide services

6. Cookies

Our website may use cookies to:

  • Analyse traffic (e.g. Google Analytics)

  • Improve performance and usability

You can control or disable cookies through your browser settings.

7. Data sharing

We may share data with trusted third-party providers, such as:

  • Website hosting providers

  • Analytics services (e.g. Google Analytics)

  • Email systems

All providers are required to keep your data secure and only process it for agreed purposes.

8. Data retention

We only keep personal data for as long as necessary:

  • Enquiries: typically up to 12–24 months

  • Client data: for the duration of the relationship and any legal requirements

9. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request data portability

To exercise these rights, contact: hello@row-a.co.uk

10. Data security

We take appropriate technical and organisational measures to protect your data from:

  • Unauthorised access

  • Loss or misuse

11. Third-party links

Our website may contain links to other websites. We are not responsible for their privacy practices.

12. Changes to this policy

We may update this policy from time to time. Please check this page periodically for updates.

13. Contact

If you have any questions about this policy or your data, please contact:

Row-A Ltd
Email: hello@row-a.co.uk
Phone: +44 (0)161 464 3373